Barclays Uses Generative AI to Summarize Customer Service Calls
Barclays US Consumer Bank is using generative AI to automatically summarize customer service calls, improving efficiency and reducing call times across its contact centers.
AI applications in financial services, including trading platforms, FinTech, risk management solutions, accounting systems, and wealth management technologies.
Barclays US Consumer Bank is using generative AI to automatically summarize customer service calls, improving efficiency and reducing call times across its contact centers.
Aether Holdings has acquired PublicView.ai, an AI-driven market intelligence platform, to integrate its capabilities into Aether Grid and strengthen its data analytics for investors.
Duna, a fintech founded by former Stripe executives, has raised €30 million in a Series A funding round led by CapitalG. The company plans to use the funds to expand its AI-powered business identity platform for banks and financial institutions.
TAPP Engine has introduced 9Squid Private Markets, an AI-powered platform that enables credit unions and community finance institutions to access institutional capital through streamlined securitization.
Alkymi has launched Alkymi Private Credit, an AI-powered platform that automates document-heavy processes in private credit, offering real-time data extraction, risk tracking, and compliance management for lenders and borrowers.
Cognizant and Flagstar Bank have completed the first year of their strategic partnership aimed at advancing the bank’s technology transformation and improving client experiences. The collaboration has laid the groundwork for AI-driven banking initiatives and efficiency improvements.
Cognizant and Uniphore have announced a strategic partnership to develop domain-specific AI solutions that combine small language models and AI agents tailored for enterprise workflows. The collaboration will initially target the Life Sciences and Banking and Capital Markets sectors.
Tian Ruixiang Holding Ltd announced plans to acquire a Hong Kong-based AI and crypto-enabled insurance broker through a share-for-share exchange, expecting $200 million in annual revenue growth following the deal.
ThetaRay has introduced Ray, an agentic AI suite designed to automate and standardize anti-money laundering (AML) investigations, built on Microsoft Azure for scalability and compliance.
Jelou has secured $10 million in Series A funding led by Wellington Access Ventures to expand its AI platform Brain, which enables financial transactions directly within WhatsApp conversations.
Boardwalktech has expanded and extended its contract with a global IT services firm to support a top-five U.S. bank, deploying its Velocity platform across more business units.
A global study commissioned by SimCorp found that 70% of buy-side firms now use AI to support their front-office operations, up from about 10% the previous year.
Datarails has raised $70 million in Series C funding led by One Peak to expand its AI-native financial platform for CFOs. The company plans to use the funds for global expansion, R&D, and potential acquisitions.
WeLab has completed a $220 million Series D funding round, marking the largest digital banking capital raise in Asia for 2025. The financing will support its AI initiatives and regional expansion, including its partnership with Google.
Covenant, an AI-powered law firm for private markets, has launched a venture investments platform designed to accelerate deal execution for venture capitalists. The platform uses AI for document review, diligence, and mark-ups to streamline legal processes and reduce costs.
Convr AI has introduced Agentic AI workflows within its underwriting workbench, enabling automated decision-making and reducing manual steps in commercial insurance underwriting.
Visa announced that it has successfully completed hundreds of secure AI-initiated transactions with global partners and expects millions of consumers to use AI agents for purchases by late 2026.
Debt.com's annual survey finds identity theft in the U.S. surged from 43% to 78% in one year, with 90% of respondents worried about AI-driven scams and a sharp rise in child identity theft and credit damage.
Canadian fintech Tuhk Inc., founded by veterans of Ethoca and NuData Security, has secured $6 million in seed funding led by FINTOP, with participation from Lloyds Banking Group and Capital One Ventures. The funding will support the launch of Tuhk’s real-time data collaboration platform in the UK, US, and Canada.
Equifax has launched new AI-driven Anti-Money Laundering Compliance Solutions to help financial institutions streamline regulatory screening and monitoring processes. The platform uses an Intelligent Match Engine to improve match accuracy and reduce false positives across global watchlists and sanctions lists.