3CLogic and NewRocket Partner to Enhance Financial Services with AI-Powered Solutions

3CLogic and NewRocket have announced a strategic partnership to enhance contact center solutions for the financial services sector, announced in a press release. This collaboration aims to integrate AI-powered Contact Center-as-a-Service (CCaaS) offerings with ServiceNow's Financial Services Operations (FSO) product.

Under this partnership, NewRocket will act as an official reseller of 3CLogic's AI-driven solutions, which are designed to improve customer service efficiency by integrating voice capabilities into the ServiceNow platform. This integration is expected to streamline common customer service tasks such as password resets and credit fraud reporting, thereby reducing call volumes and enhancing agent workflows.

3CLogic's platform offers advanced features like Voice AI for self-service, real-time transcription, and AI-powered insights, which are intended to lower operational costs and improve customer satisfaction. The partnership will be showcased at ServiceNow's upcoming Knowledge25 conference, highlighting the combined capabilities of both companies in transforming the financial services industry.