Accrete and New Era Technology Partner for AI-Driven Digital Transformation

Feb 21, 2025
Accrete has partnered with New Era Technology to offer AI solutions to over 20,000 global clients, enhancing IT service management with predictive AI capabilities.

Accrete has entered into a strategic partnership with New Era Technology to deliver AI-powered digital transformation solutions to enterprise clients worldwide, announced in a press release. This collaboration will allow New Era's extensive client base of over 20,000 customers to access Accrete's innovative AI solutions.

As part of the partnership, New Era will integrate Accrete's Nebula ITSM solution into its service offerings. This solution aims to transform IT service management by using Expert AI Agents to provide predictive insights for risk detection and incident remediation. The integration is expected to enhance operational efficiency, streamline processes, and foster innovation among enterprise clients.

Accrete's Nebula ITSM solution automates root cause analysis and knowledge graphs for proactive incident management, reducing response times and Mean-Time-To-Repair (MTTR) for critical incidents. This partnership marks a significant milestone in AI-driven business intelligence, as it combines Accrete's AI capabilities with New Era's global service delivery expertise.

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