Chain Integrates CloneOps Voice AI for Automated Freight Broker Communication

Chain has integrated CloneOps.ai's conversational AI into its freight visibility platform to automate voice-based workflows for brokers, announced in a press release. The integration allows brokers to automate track-and-trace, booking, and other phone communications without manual intervention.

The update enables AI agents to handle calls for location updates, estimated arrival times, and booking confirmations, alongside email and SMS communication. It also automates exception detection and escalation, evaluates carrier offers, and schedules calls based on shipment milestones.

According to Chain, customers using the integrated voice solution have reported faster carrier responses, improved shipment visibility, and reduced operational costs. The system centralizes all communication channels into a single timeline to streamline freight operations.