CINC Systems Publishes 2026 Industry Report on AI and Community Management Challenges

CINC Systems announced in a press release the release of its 2026 State of the Industry Report, which examines how economic pressure, workforce constraints, and AI adoption are reshaping community association management. The report is based on survey responses from 418 residents, board members, and management executives.

According to the report, 64 percent of residents feel positive about living in homeowners or condominium associations, and 66 percent would choose to live in one again. However, rising dues remain a major concern. Realtor.com data cited in the report shows that the median HOA fee increased to 135 dollars in 2025, up from 108 dollars in 2019. LendingTree found that 82 percent of HOA residents reported fee increases over the past three years.

For management companies, staffing shortages and burnout continue to be significant issues. The report states that 51 percent of executives have open positions they are struggling to fill, and more than half rated manager burnout as 7 or higher on a 10-point scale. Despite these challenges, 71 percent of executives remain optimistic about the industry's future.

The report also highlights growing resident interest in digital tools, with 71 percent of respondents saying they would use a secure digital assistant for community tasks. At the same time, executives identified accuracy, reliability, and data security as top concerns for AI adoption. CINC Systems said it is focusing on integrating accounting, operations, and communication tools into a unified platform supported by AI to improve transparency and reduce manual workload.

The full 2026 State of the Industry Report is available on the CINC Systems website.