Emplifi Adds AI Workflows and Analytics to Customer Experience Platform

Oct 6, 2026
Emplifi's Autumn Release adds agent workflows, natural language analytics, listening tools and centralized access controls to its customer experience platform.

Emplifi launches its Autumn Release with new AI workflows, analytics and access controls, the company said in a press release. The additions span Fuel AI, AI Powered Listening, Dynamic Boards, Campaigns and Teams.

Fuel AI can automate multiple step tasks, summarize social performance, identify changes in sentiment and trigger responses to customer care cases. Organizations can configure autonomy levels, while safeguards cover personal data masking, prompt injection, content moderation and image safety.

Dynamic Boards now creates dashboards from natural language prompts and provides AI generated interpretations of data. Listening tools summarize customer conversations and let users create or edit topics through natural language, with query validation and estimated mention volumes.

The release also adds centralized permissions, workflow change logs, campaign briefs and automated UTM parameters. Emplifi says the new capabilities are available across its platform.

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