EvaSpeaks Launches AI Platform for Lead Qualification

EvaSpeaks launches an omnichannel AI agent platform for handling customer inquiries, the company said in a press release. Its agents can answer questions using approved company information, identify customer intent, qualify prospects, check availability and book appointments.

The platform works across phone, websites, email and outbound messaging. Connected tools can create or update CRM leads, open support tickets, schedule follow up and transfer calls with their conversation context. Email inquiries can also trigger replies or callbacks, subject to approval, do not call controls and permitted calling hours.

Each interaction creates a record covering customer intent, captured information, outcomes and action status. Businesses can add information from websites and documents, define qualification and escalation rules, connect calendars and customer systems, and control which actions an agent can perform.