Happiest Minds Launches ELAIRA AI Co-Worker for Enterprise Support

Happiest Minds Technologies has launched ELAIRA, an intelligent digital co-worker designed to improve enterprise support operations, announced in a press release. The system integrates with the company’s ELLIPSE 2.0 operations intelligence platform and is built to accelerate issue resolution, strengthen compliance, and lower operational costs.

ELAIRA, short for Empowered & Logical Agentic AI-assistance with Retrieval Augmentation, provides conversational self-service via Microsoft Teams and supports multiple languages. It uses agentic AI and a retrieval-augmented generation (RAG) framework to deliver validated, citation-backed responses and manage complex workflows.

Engineered for regulated industries, ELAIRA complies with standards such as GxP, 21 CFR Part 11, EU Annex 11, and ALCOA+. The platform’s dashboard offers real-time visibility into SLA performance, compliance status, and value metrics. Happiest Minds reports that ELAIRA can deflect up to 40% of Tier-1 tickets, reduce handling time by 50% for L1 and L2 teams, and improve first contact resolution by 20%, contributing to overall cost savings over three years.