Infinitus Expands AI Partnership with Salesforce for Healthcare

Infinitus Systems Inc. has expanded its partnership with Salesforce Inc. to enhance the adoption of AI agents in the healthcare and life sciences sectors, announced in a press release. This collaboration enables joint customers to use Infinitus's voice AI agents to automate complex administrative tasks directly from Salesforce's Health Cloud and Life Sciences Cloud.

The partnership allows healthcare organizations to streamline operations by launching purpose-built AI agents through Infinitus's Agentforce and MuleSoft connectors. These agents can verify coverage for drugs, pharmacy, and medical benefits, reducing staff burnout and accelerating care timelines. Infinitus's AI solutions help manage interactions from a single console, boosting workflow efficiency and supporting faster patient treatment.

Infinitus's AI agents automate tasks such as major medical and pharmacy benefit verifications, prior authorization follow-ups, and product coverage inquiries. The integration with Salesforce allows for real-time updates of benefits and coverage information, enhancing the overall patient and staff experience. The expanded partnership aims to make AI adoption seamless for healthcare organizations, regardless of their stage in the digital transformation journey.