Kaplan survey finds 40% of UK finance leaders cite lost business over AI skills

Oct 19, 2026
A Kaplan UK survey found that 40% of financial services directors and C suite executives said AI capability concerns contributed to a lost bid or client opportunity.

Kaplan Professional UK stated in an announcement that 40% of financial services directors and C suite executives surveyed said their organization had lost a bid or client opportunity partly because of concerns about AI capabilities.

Among financial services C suite respondents, 81% rated AI adoption and expansion as a high or top priority for the next 12 months. Half said their organization had placed more emphasis on AI tools and technology, while 17% reported greater emphasis on developing workforce capabilities.

Financial services leaders estimated that 45% of employees expected to work with AI were proficient in its use. By comparison, 79% of employees in the sector said they were confident using AI productively. The study surveyed 1,000 UK employees, 600 human resources and learning professionals, and 600 directors and C suite executives.

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