Liberty Mutual Launches Conversational AI Auto Insurance Quotes in ChatGPT

May 28, 2026
Liberty Mutual Insurance has introduced a new conversational AI app within ChatGPT that allows users to receive personalized auto insurance quotes in minutes. The service is available in seven states and will expand to over 40 by the end of 2026.

Liberty Mutual Insurance has introduced a carrier-backed conversational AI auto insurance quoting app within ChatGPT, announced in a press release. The tool enables ChatGPT users to obtain personalized auto insurance quotes from Liberty Mutual through a chat interaction instead of a traditional online form.

The feature is currently available to drivers in Arizona, Kentucky, Ohio, Missouri, New Mexico, Utah, and Wisconsin. Liberty Mutual stated that it plans to expand access to more than 40 states by the end of the year.

Users can receive a quote by answering a short series of questions in ChatGPT. After receiving the quote, they are directed to LibertyMutual.com to finalize coverage and bind their policy. The app uses Liberty Mutual’s own rating engine to generate accurate, personalized quotes based on user inputs, differing from aggregator tools that provide general price ranges.

We hope you enjoyed this article

Consider subscribing to one of our newsletters like Finance AI Weekly, Sales & Marketing AI Weekly or Daily AI Brief.

Also, consider following us on social media:

AI in Finance AI Brief AI Brief (X)
Free newsletter

Finance AI Weekly

Weekly newsletter about AI in finance. Covers AI-driven trading, fintech innovations, and data analytics transforming markets

AI Token Webinar

Industry analysis

2025 Global Business Services Agenda: Gen AI Takes Center Stage

The Hackett Group

This industry analysis by The Hackett Group explores the transformative impact of generative artificial intelligence (Gen AI) on global business services (GBS) in 2025. The study highlights the shift from exploration to acceleration of Gen AI initiatives, with 89% of executives advancing these projects to improve customer satisfaction, innovate products, and reduce costs. The report also discusses the challenges and strategies for successful Gen AI adoption, emphasizing the need for a technology-enabled operating model and the importance of reskilling the workforce.

Read more

You may also like

Free, six days a week

Daily AI Brief: the AI news that matters, in your inbox.