myKaarma Brings AI Lead Management to Ford and Lincoln Dealers

myKaarma announced in a press release that its AI Lead Management tools are now available to Ford and Lincoln dealerships. The company was selected as an AI Lead Management provider for both brands.

The software connects four service tasks: answering customer calls, gathering information about vehicle concerns, scheduling appointments and conducting follow up. ServiceConcierge answers calls and books appointments using dealership schedules, vehicle identification numbers, service histories, parts availability and dealer management system data. Service Pre-Diag interviews customers before their visits, while ServiceConnect automates outreach for missed appointments, declined work, warranty updates and recommended service.

myKaarma says ServiceConcierge can book more than 20% of a dealership's monthly appointments and save staff more than 25 hours each month. The company also says the average appointment takes less than 90 seconds to book.