Notable and CityMD Partner to Enhance Patient Access with AI

Mar 20, 2025
Notable and CityMD have announced a multi-year partnership to implement AI and automation technology across over 180 urgent care locations, aiming to improve patient access and operational efficiency.

In a press release, Notable and CityMD announced a multi-year partnership to integrate AI and automation technology at more than 180 urgent care locations in New York and New Jersey. This collaboration aims to enhance patient access, streamline operations, and alleviate administrative burdens in urgent care settings.

CityMD will utilize Notable's AI platform to automate various processes, including scheduling, messaging, patient registration, and payments. This initiative is expected to improve efficiency and allow healthcare providers to focus more on patient care. The partnership is set to impact over four million patient encounters annually, addressing common delays and barriers in urgent care services.

Dr. Dmitry Volfson, Chief Medical Officer of CityMD, emphasized the importance of streamlining administrative tasks to enable clinicians to spend more time with patients. Pranay Kapadia, CEO of Notable, highlighted the role of AI-powered automation in ensuring efficient healthcare operations despite staffing challenges.

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