Risotto Launches Autonomous IT Engineer for IT Support

Oct 5, 2026
Risotto's new IT support agent investigates unfamiliar issues, proposes fixes for human approval, and turns successful resolutions into reusable workflows.

Risotto launches Autonomous IT Engineer, an AI support agent designed to handle complex Tier 2 requests. It examines user context and system logs, diagnoses unfamiliar problems, proposes fixes, and executes approved actions.

The agent converts successful fixes into reusable workflows. Users can describe automations in natural language, while the system builds and tests them through API or MCP connections. It can also analyze 90 days of ticket history, create dashboards and reports from live data, and run workflows based on schedules or events.

Risotto said customers typically automate 20 percent to 60 percent of all tickets and receive an initial response in under four seconds. The company's customers include Gusto, Instacart, Docker, Retool, ThoughtSpot, Jobber, Patreon, Ironclad, Hazel Health, and Fundrise.

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