Risotto Raises $10M Seed to Automate Enterprise Help Desks with AI

San Francisco-based Risotto has raised $10 million in seed funding to advance its AI-native help desk platform designed to automate enterprise support operations. The round was led by Bonfire Ventures, with participation from 645 Ventures, Y Combinator, Ritual Capital, Surgepoint Capital, and several former executives from Dropbox and HelloSign.

Risotto’s platform integrates with enterprise systems such as Slack, Microsoft Teams, Jira, ServiceNow, and Okta to autonomously resolve internal IT, HR, and operations tickets. The company reports that clients including Gusto, Jobber, ThoughtSpot, and Ironclad have automated between 60% and 70% of tier-one support requests using its system.

The platform handles tasks ranging from password resets to multi-step workflows that require coordination across multiple tools. Risotto features a no-code workflow builder, contextual reasoning, and continuous learning capabilities to improve accuracy and efficiency over time.

Founded by Aron Solberg, Alex Confer, and Chris Paul, Risotto aims to modernize the internal support experience by replacing legacy IT service management tools with an autonomous AI agent. The company has also developed integrations with enterprise AI assistants such as ChatGPT for Enterprise and Gemini, positioning its system to work within conversational enterprise environments.