Sedgwick Integrates AI to Enhance Claims Workflows

Apr 29, 2025
Sedgwick has launched Sidekick Agent, an AI tool developed with Microsoft, to transform claims administration processes.

Sedgwick has launched Sidekick Agent, a new AI tool developed in collaboration with Microsoft, to transform claims administration processes. This integration, announced in a press release, leverages Microsoft's Azure OpenAI Service and Azure AI Document Intelligence to enhance Sedgwick's global claims management systems.

Sidekick Agent introduces generative and agentic AI capabilities, providing real-time guidance to claims professionals. It aims to streamline decision-making, improve claimant experiences, and optimize claim outcomes by offering insights into data science models and analytics around claim durations and reserves.

The collaboration with Microsoft allows Sedgwick to integrate these AI advancements into their proprietary systems, offering rapid claim insights and forecasts. This positions Sidekick Agent as a crucial resource for claims professionals, enhancing efficiency and response times in the claims process.

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