TTEC and Zendesk Expand Partnership for AI-Driven Customer Experience

Jun 11, 2025
TTEC Holdings, Inc. has expanded its strategic partnership with Zendesk to enhance AI-driven customer experience solutions, announced in a press release. This collaboration aims to provide tailored solutions and full-stack implementation support.

TTEC Holdings, Inc. has expanded its strategic partnership with Zendesk to deliver enhanced AI-driven customer experience solutions, announced in a press release. This collaboration aims to provide tailored Zendesk solutions, innovative migration tools, and full-stack implementation support to accelerate client transformation and drive measurable results.

As part of the expanded partnership, TTEC will serve as a full-stack delivery and implementation partner across the entire Zendesk platform. This will help clients accelerate transformation and enhance automation, agent augmentation, and operational efficiency. Additionally, TTEC will leverage its Amazon Connect integration capabilities to unify voice and customer data, delivering seamless omnichannel experiences.

The partnership will also focus on building verticalized solutions for industries such as healthcare, banking, financial services, and the public sector. By harnessing Zendesk's AI and workflow capabilities alongside TTEC's CX transformation expertise, the collaboration aims to create more connected customer experiences at scale.

We hope you enjoyed this article

Consider subscribing to one of our newsletters like Daily AI Brief or Sales & Marketing AI Weekly.

Also, consider following us on social media:

AI Brief AI Brief (X)
Free newsletter

Sales & Marketing AI Weekly

News about AI tools and innovations for Sales and Marketing professionals.

AI Token Webinar

Whitepaper

Tensordyne Napier: What If One Rack Could Do the Work of Nine?

Tensordyne

This Tensordyne whitepaper presents Napier, an inference-focused AI processor and rack-scale system based on the company’s TDN Math logarithmic number system. It examines infrastructure requirements for large mixture-of-experts and agentic models, compares major inference architecture approaches, and details the TDN AIP processor, TDN72 pod, TDN Link fabric, and Napier Ultra configuration. The paper reports simulation-based performance, cost, and accuracy-validation results, including Tensordyne’s projected comparison of one Napier rack with a nine-rack Nvidia Rubin plus Groq deployment; the chip is reported as taped out and in fabrication.

Read more

You may also like

Free, six days a week

Daily AI Brief: the AI news that matters, in your inbox.