Waterdrop Says AI Cut Complex Underwriting Time by 80% in 2025

Oct 15, 2026
Waterdrop's 2025 ESG report says its KEYI.AI underwriting system reduced processing time for complex health insurance cases by 80% and achieved 99.8% accuracy.

Waterdrop Inc. released its 2025 ESG report, the company said in a press release. It reports that KEYI.AI reduced average processing time for complex health insurance underwriting by 80%, achieved 99.8% accuracy and increased response speed by 260 times.

KEYI.AI answers questions about risk assessments, underwriting recommendations, policy terms and claims procedures. Waterdrop also added AI tools to its medical crowdfunding risk controls to identify indicators such as sensitive fundraiser identity information and abnormal assets.

Waterdrop spent RMB 233 million on research and development in 2025. By the end of the year, it had filed more than 100 AI related patent applications and helped draft industry guidance on intellectual property for generative AI.

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