FIS survey: 23% of Hong Kong consumers confident banks can stop deepfake scams

Only 23% of Hong Kong consumers are confident their banks could stop a deepfake scam before money leaves their accounts, the lowest share among four markets in the 2026 Consumer Pulse Survey by financial technology company FIS, Asian Banking & Finance reports. The report does not give the survey's sample size.

According to FIS, 41% of respondents said they or someone they knew had been targeted by an AI deepfake or impersonation scam, and 19% were confident their banks would refund stolen money. At the same time, 62% had used generative AI for financial matters in the past 12 months, and 46% were comfortable letting AI move some of their money without approving every transaction, while 17% would hand over day to day money management entirely.

Guaranteed refunds for AI mistakes ranked among the top three trust requirements for 61% of respondents. FIS sells technology to banks. Its Asia Pacific head of banking and payments, Amit Chopra, said banks needed stronger fraud detection systems to identify scams before funds were transferred.