Quiq Launches Voice Assist for Live Customer Service Calls
Quiq has launched Voice Assist, an agentic AI capability that gives customer service agents live guidance during calls and can take actions such as sending tracking links or order details.
Stay up to date with the latest developments in artificial intelligence.
Quiq has launched Voice Assist, an agentic AI capability that gives customer service agents live guidance during calls and can take actions such as sending tracking links or order details.
Nura Studios has made Nura Showcraft available through Public Early Access. The platform connects scripting, storyboarding, animation, editing, and AI model generation in one production workflow.
Balto has launched RTG3, an agent assist tool for contact center agents that adds customer history, background AI agents, knowledge search, checklists, and workspace customization.
LeanTaaS has acquired Aidin, adding care transition coordination to its iQueue for Inpatient Flow platform. Aidin serves more than 200 hospitals and coordinates more than two million referrals each year.
Apodex released Apodex 1.1, a reasoning model and online workbench for verifiable professional, scientific and financial tasks. The company also released open weights for Apodex 1.1 Mini and open sourced its FrontierAgent execution framework.
Fal.ai released H3 Max, a video generation model built on MiniMax H3. The model is available through the fal API, Playground, and fal Agent for text to video and image to video generation.
Reducto AI introduced r-1, a document parsing model for complex PDFs, scans, spreadsheets, and other files. The model is available in preview through the Reducto Parse API.
S&P Global has completed its acquisition of datacenterHawk, adding data center, fiber optic, and related infrastructure intelligence to S&P Global Energy.
Salute has agreed to acquire T5 Operations, a data center operations unit of T5 Data Centers, in a deal that would expand its management footprint to more than 15 GW across over 150 markets.
SalesSparx and Augment released SAMI.ai, an AI sales performance system for healthcare sales teams that reviews deal progress, missed questions, risks, and next actions.
Union Savings Bank is using NGDATA AI Hub to identify churn risk, recommend products, and support CD renewal campaigns, according to figures cited in a Celent Solution Brief.
Filevine added a citator and hallucination checking features to LOIS Legal Research. The tools verify citations, quotes, and whether cited opinions support claims in legal briefs.
Aramco Digital and Avathon announced a strategic partnership to build Industrial AI capabilities for Aramco, Saudi Arabia, and global industrial markets.
Palo Alto Networks has acquired Console, an AI native platform for agentic enterprise operations, to expand agentic capabilities in Cortex.
Vertice AI has launched Vertice OPTIMIZE, an AI tool that connects growth goals at community financial institutions with marketing planning, audience targeting, and campaign execution.
Geek+ said new signed orders rose 35.5% from a year earlier to RMB2.385 billion in the first six months of 2026, while revenue increased 25.3% to RMB1.284 billion.
Sceye and SoftBank Corp. completed a stratospheric connectivity test in Japan after a High Altitude Platform Systems mission traveled more than 15,000 km from New Mexico.
Medtronic will invest about $700 million in Cornerstone Robotics and gain distribution rights for the Sentire surgical system in selected approved markets outside the United States.
Pudu Robotics has launched the PUDU GT series, a three model line of commercial robotic mowers for landscape and turf care. The series includes the GT3, GT5, and GT7, with separate models for mixed grounds, large lawns, and golf or sports turf.
Comcast Technology Solutions announced new AI powered video workflow applications for broadcasters, content owners, streaming providers, and operators ahead of the 2026 IBC Show.